Privacy Policy Alexandria one time cleaning service

Gold Star Maids – Terms of Service

1. Acceptance of Terms
By visiting or using this website, you agree to comply with the Terms of Service outlined below. If you do not accept any part of these terms, please discontinue use of the site immediately.

2. Our Services
Gold Star Maids offers comprehensive residential and commercial cleaning solutions, including deep cleaning, move-in/move-out services, carpet and upholstery care, disinfection, and odor elimination. Service descriptions can be found on our website.

3. Client Responsibilities

• Accurate Information: You agree to provide complete and accurate contact and property details when scheduling a service.
   
• Preparation: Please ensure that pets, children, and fragile or valuable items are secured before our team’s arrival.
   
• Access & Parking: Clients are responsible for ensuring safe and timely access, including available parking, for our cleaning team at the scheduled time. 

4. Appointments & Cancellations
All appointments must be scheduled online or by phone.
Cancellations or changes to your booking must be made at least 24 hours in advance. Late cancellations may incur a fee.

5. Satisfaction Guarantee
If you are not satisfied with the cleaning service provided, please notify us within 24 hours. We will gladly return to address any concerns at no extra cost.

6. Privacy Commitment
We use your personal information solely for communication and service-related purposes.
We do not sell, trade, or share your data with third parties.
For full details, please see our Privacy Policy.

7. Acceptable Use & Conduct
You agree not to misuse our website or submit any unlawful, offensive, or harmful content.
Any user-submitted content (e.g., messages, reviews) must not infringe on intellectual property or violate the privacy of others.
We reserve the right to remove content or deny service if our terms are violated.

8. Intellectual Property
All content on this website—including text, images, graphics, branding, and the Gold Star Maids logo is the property of Gold Star Maids or its licensors. Unauthorized use is strictly prohibited.

9. Changes to Terms
Gold Star Maids reserves the right to update these Terms of Service at any time. Revisions will be posted on this page and will take immediate effect upon publication.

10. Contact Us
For questions, concerns, or assistance, please get in touch with our support team:
📞 Phone: 703-584-4299