At Gold Star Maids, our goal is to make your experience smooth, transparent, and stress-free.

Absolutely! All Gold Star Maids team members are fully insured and bonded for your protection and peace of mind. We also conduct thorough background checks and provide ongoing training to ensure the highest standards of service and security. 

Our cleaning teams operate between 7:00 a.m. and 6:00 p.m. While we do our best to meet your preferred time window, please allow for some flexibility as previous cleanings may affect arrival times. In some cases, our teams may stay past 6:00 p.m. to complete your service. 

To help our cleaners focus on providing high-quality service, we ask that you:  • Remove personal items and clutter from surfaces. • Secure any valuables, fragile items, or collectibles. 

Additional charges may apply if your home is excessively dirty or cluttered, especially for first-time and move-in/out cleanings. 

This depends on your lifestyle and preferences. Most clients choose:

• Weekly: Busy families with children or pets 

• Bi-weekly: Working professionals or couples 

• Monthly: Light maintenance for tidy homes 

• One-time: Special occasions or seasonal deep cleans  

We'll help you determine the best schedule for your needs. 

While we do our best to estimate the right service based on the information you provide during booking, our cleaners may recommend a deep cleaning upon arrival if the home requires more attention than expected.

This can happen when:

• The home hasn’t been professionally cleaned in a while. 
• There is a buildup of dirt, grease, or grime. 
• There are pet-related messes or excessive dust. 
• The space is cluttered or in post-renovation condition
   

If a deep cleaning is needed, we will inform you before proceeding and explain the additional cost. You will have the option to approve or decline the upgraded service.

We make this recommendation only when necessary to ensure the quality and effectiveness of your cleaning.

At Gold Star Maids, we offer a flat rate pricing model that is based on the size and condition of your home. This ensures fair, transparent pricing and no surprise charges. 

Your cleaning fee is calculated based on the following: 

•  Home Size (Square Footage) 
•  Number of Bedrooms 
•  Number of Bathrooms
•  Basement (Finished or Unfinished) 

Type of Cleaning Service Selected

We offer several cleaning options:

• Standard Cleaning
• Deep Cleaning
• Move-In/Move-Out Cleaning
• Eco-Friendly Cleaning
• Post-Construction Cleaning

Each service level is priced differently based on the scope of work involved.

 ➕ Additional Add-Ons or Extras

Optional extras may include:

• Inside appliances (oven, fridge, microwave) 
• Interior windows 
• Blinds cleaning 
• Organizing tasks 
• Pet hair removal
   

These services can be added during booking and are reflected in the total price.

We believe in upfront, honest pricing. Once we receive your home details and selected services, we’ll provide a flat rate quote that includes everything, so you’ll know exactly what to expect.

If you will not be present, please provide clear access instructions at the time of booking.
Options include:

• Leaving a key in a lockbox 
• Providing keypad access or alarm codes 
• Arranging for front desk key pickup (for apartments/condos)

Yes! We bring all necessary cleaning supplies and equipment. Our team uses professional-grade products that are safe and effective. If you prefer eco-friendly products or have specific product requests, please let us know when booking. 

For safety and insurance reasons, our cleaners do not lift or move heavy furniture, nor do they climb on furniture or ladders. We will do our best to reach and clean high or difficult areas with extendable tools. 

Please ensure your alarm is disarmed on the day of your scheduled service. If you provide us with instructions to disarm or reset the alarm, Gold Star Maids is not responsible for any alarms that are accidentally triggered. 

To ensure safety, please do not leave small children unattended during cleanings. Cleaning products and tools can pose risks if not monitored. If our team finds that children are unsupervised, we reserve the right to cancel the service for safety reasons. 

Please secure your pets before our arrival. While we love furry friends, we cannot be held responsible for pets during our visit. 

We take great care in your home, but accidents can happen. To minimize risk:

• Please store away valuables, fragile items, and antiques. 
• Notify us of items needing special attention
   

We are not liable for damage caused by:

• Improper installation of fixtures, shelves, or blinds 
• Deteriorating materials (old paint, loose knobs, cracked tiles, etc.) 
• Fragile blinds (please inform us if you’d prefer they not be cleaned)

Yes. Please provide clear parking instructions and permits or passes if needed. If no parking is available and our company vehicle gets towed, the client is responsible for towing fees. Parking fees will be added to the invoice if applicable. 

Your satisfaction is our guarantee! If you're not completely happy with our service, please contact us within 24 hours of your cleaning. We'll return to address any concerns at no additional charge. 

Our goal is to ensure you're 100% satisfied with every visit. 

We require at least 24 hours’ notice for any cancellation, skip, or rescheduling. Cancellations with less than 24 hours’ notice will result in the following fees below;

• Rescheduling Fee: $25.00
• Cancellation Fee: 25% of the cleaning fee.

We do our best to assign the same team to your home for consistency and familiarity. While we can't guarantee the exact same team every time due to scheduling and availability, we maintain detailed notes about your preferences and home to ensure quality service regardless of which team visits. 

We understand that plans change! Please provide at least 24 hours' notice for any changes to your appointment. You can call us at (703) 584-4299 or email us at support@goldstarmaidsllc.com. 

Late cancellations or no-shows may be subject to a cancellation fee.